Refund policy

We have listed the requirements for you below. You can return products purchased from merch.spozz.club by post.

1. Return Policy

The return period for our product insurance is 30 days. The return periods apply from the shipping date. The date of the postmark is decisive for the return.

2. No Return Policy

Unfortunately, we cannot offer returns in the following cases:

• For damaged items (except for damage in transit) 
• If the original packaging is not available 
• If accessories are missing

3. Refund Value

If the product can be returned, the following refund rules apply:

Full refund at purchase price:

• The item is in the original, unopened, undamaged packaging
  
  

Deduction depending on the condition of the goods (at least 10% or minimum 

deduction CHF/U$/€ 10.-) 

• The item has been opened or used

Individual exam 

• Item with damaged packaging

4. Return Shipping Costs

Postage costs for returning items are generally the responsibility of the sender. We will cover the return costs in the following cases:

• If you receive a different item than ordered
• Incorrect information in the online shop
• Upon receipt of an item not ordered
• Upon receipt of an incomplete product